Simmons Plumbing and Mechanical LLC.

I chose Simmons based on a friend's recommendation. I called and scheduled an appointment a week and a half out to come fix a bathtub faucet leak, which occured in Oct 2024. This company visited my condo complex a couple of weeks prior in order to service another unit. Two hours prior to my appointment on the day of the visit, 'Dean' informed me that their company is not in charge of notifying the Alb Water Authority of water shut off needs. After a mad scramble on my part to contact my property manager and the Water Authority (5 calls later), the water was indeed shut off. Dean arrived, began working, and completed the job in about 1 1/2 hours. I was home the entire time and at one point, I heard something drop and bang stuff on its way down. I asked if everything was okay, to which Dean responded yes. I called the water authority to reinstate water service, which took them 25 minutes to come do. Dean remained at my home during this time to make sure everything worked properly once the water was back on. We chatted some, he was professional, and he stated he had worked for the company for many years. Fast forward to that evening when I was cleaning up after the visit (why don't plumbers clean up after themselves???). I noticed two new bathtub chips in the ceramic and a scratched/soiled toilet seat lid, like tools or something were scraped across it. I called Simmons and left a message 3 times over the course of a week requesting that the owner, David Simmons, give me a call regarding the visit. I was seeking repair of the damage or a discount on the original cost. I did not once receive a call back from either the owner or from Dean. This is an unacceptable level of customer service practice. I will not recommend Simmons to anyone.

David went above and beyond our expectations for our last three jobs. The professionalism and customer services provided was outstanding. He and his father has provided services to my family for over 35 years, two different generations and it's still the quality that it was 35 years ago. You don't see that these days, you're lucky if you even get customer service at all. This company will provide you what is needed and at the most reasonable price. David was very "honest" of what was our best options. He also cares for his customers. Not only do they provide plumbing but HVAC services and much more. This company is one of the best in town! You will be pleased with their service.

Simmons Plumbing was reccomended to me yesterday when it was discovered I needed a new valve to be able to install a new dishwasher. They came out today and worked around my schedule. The work was done quickly (I added fixing a leaky faucet in my bathroom) and for a reasonable price. I am pleased! Thank you!

Roy arrived with needed parts already, did not waste any time and got the job done fast and done right, I will be using Simmons for our plumbing needs in the future